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[담당업무] 1. Sales Management:
- Develop each boutique’s action plan to achieve commercial target and higher performance in terms of qualitative & quantitative aspects and manage overall turnover, sales & CS activities and make a relevant commercial decision to safeguard the Maison’s retail/commercial policy.
- You will provide monthly sales estimate, sales target for all sales activities and monitor and analyze weekly & monthly sales trend and KPI performance.
- You will also support boutiques to identify & develop the High Jewelry/High Ticket clients and business.
2. Operations
- Directly supervise the daily operations of the boutiques in the area aligning with the corporate requirements of compliance & service standard in collaboration with Retail Ops.
- Internal audit, Finance, IT team.
- You will regularly visit to the boutiques and provide feedback to boutique managers and staffs to make improvements in a timely manner and control the boutiques T&E cost.
- You will be responsible to cross check the individual commission and check the sales invoice & the relevant supporting documents.
3. Customer Relationship
- Monitor the handling of those outstanding CS claims within the respective area
- Improve overall service quality to meet Satisfaction Barometer standard.
4. Team Management & Development of Boutiques
- Define recruitment criteria and conduct the interviews.
- Identify staffs’ potential & the talents in the existing team and assess, define and oversee retail and in-boutique training program to support/minor the integration of staffs.
- You will inspire and motivate boutique managers to build a cohesive and productive team and manage boutique managers by monitoring and evaluating performance, and by conducting corrective or disciplinary actions.
[근무부서 및 직급/직책]
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[자격요건] 경력: 경력 12년↑
학력: 대졸
직무기술: Retail Area manager, Retail Area
- Bachelor’s degree in business
administration, retail or a related field. - 12+ years of experience in retail
excellence, retail management, or any relevant - Extensive knowledge of luxury retail
industry trends and best practices. - Proven track record of driving retail
excellence and achieving business results. - Strong analytical and strategic thinking
skills, with the ability to translate insights into actionable plans.
- Excellent
communication and presentation skills, with the ability to influence and
collaborate at all levels of the organization
[우대사항] 외국어: 영어 회화능통,독해능통,작문능통
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