모집부문 및 자격요건
현대자동차 전주공장에서 근무하며, 자동차 부품의 품질관리 및 고객 대응을 담당할 Customer Resident(고객품질 담당자)를 모집합니다.
1. Key Responsibilities
1) Customer Quality Management
- Serve as the primary quality representative for customers at Hyundai Motor Company (Jeonju Plant).
- Respond promptly to customer quality concerns and line quality issues.
- Ensure timely resolution and closure of customer complaints through effective follow-up and coordination.
2) Quality Improvement Activities
- Coordinate and oversee containment activities, including:
▪ Sorting
▪ Rework
▪ Clean Point Implementation
- Investigate quality issues and drive corrective actions in collaboration with internal teams. - Coordinate 4M (Man, Machine, Material, Method) changes and obtain customer approval.
3) New Product Launch Support
- Support Prototype Builds, Pilot Builds, and SOP (Start of Production) launches at the customer site.
- Upload PPAP documentation and follow up with customers to obtain approval.
4) Delivery & Warranty Support - Monitor delivery schedule adherence and coordinate with relevant teams to ensure on-time delivery. - Perform first-level analysis of warranty failed parts at the customer site and coordinate shipment of failed parts to BorgWarner Chennai for further investigation.
5) Data Management & Reporting
- Track and report key quality performance indicators, including:
▪ Customer PPN
▪ Warranty Data
▪ Sorting activities
▪ Customer complaints
- Prepare daily, weekly, and monthly quality reports for internal management. - Present monthly reports on customer quality incidents and PPAP status.
2. Required Skills - Strong knowledge of problem-solving methodologies (8D, 5 Why, Fishbone, Pareto). - Knowledge of IATF 16949, APQP, PPAP, PFMEA, and Control Plan. - Good communication and negotiation skills. - Ability to work independently at the customer site. - Strong reporting and documentation skills.
3. Preferred Qualifications - Experience as a Customer Resident or Customer Quality Engineer. - Experience working with Hyundai Motor Company. - Experience with OEM assembly plants. - Knowledge of automotive systems (engine, cooling, electronics, etc.). - More than 10 years of experience in automotive parts quality. - Ability to communicate, prepare documentation, and participate in meetings in English.
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